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Support

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back to your work.

For account access, product questions, or setup help, email us with the product name and a short description of what happened.

admin@prometheusplatforms.ai

Common questions

A few things to check.

I did not receive a verification or password email.

Check your spam or junk folder. If the email is still missing, contact support from the address you used to sign up and tell us which product you are trying to access.

PPT Monster does not appear in PowerPoint.

Open a blank presentation or an existing deck first, then check Home → Add-ins. See the install guide for platform-specific steps.

What should I include in a support request?

Include the product name, the device or browser you are using, and what you expected to happen. If there is an error message or reference ID, include that too. Never send your password.

How do I request deletion of my data?

Follow the data deletion instructions and email from the account address so we can verify the request.