Shorten the handoffs

1. Trace the routeAlex · Coordination
   Day 1–5 · Use one calendar and keep queue time separate from touch time.

2. Agree ready rulesRiya · Service
   Day 6–9 · Practitioners share one usable readiness definition.

3. Try smaller work batchesMilo · Operations
   Day 10–16 · Record end-to-end time, rework and downstream workload.

4. Verify the whole flowJune · Management
   Day 17–30 · Check the 16-hour goal without moving delay to another team.

Proposed timing and fictional owners. Close each action after its check is met; a date alone does not prove completion.

1. SortSeparate ready requestsAlex · Coordination

   Distinguish ready, incomplete, duplicate and exception requests while preserving required records and approvals.

   Day 1–5 · Each sampled request has one status and a documented disposition; nothing is silently deleted.

2. Set in orderGive each queue an ownerRiya · Service

   Arrange visible request states and handoff cues with one receiving owner and an agreed release signal.

   Day 6–9 · A request can be traced through every queue with its age and next owner visible.

3. ShineReset the shared work areaRiya · Service

   Clear obsolete printouts and duplicate working copies; route recurring workspace or equipment faults to the support owner.

   Day 6–9 · The shared desk and working folder are usable; required records remain retained and accessible.

4. StandardizePublish one ready-to-start ruleMilo · Operations

   Trial the completeness check and consolidated clarification on one service route without removing required decisions.

   Day 10–12 · The downstream team accepts the same readiness definition and records rejected handoffs.

5. SustainReview the whole routeJune · Management

   Review end-to-end time, stage queues, completeness and workload together through the day 30 decision.

   Day 13–30 · Waiting is reduced across the route rather than shifted to another team; actual timestamps support the decision.

6. SafetyProtect access and workloadJune · Management

   The service manager reviews information access, escalation and manageable work release before the pilot.

   Day 1–30 · Required approval and privacy controls remain in place; workload concerns have a receiving owner.

Proposed timing and fictional owners. Close each action after its check is met; a date alone does not prove completion.