Make referrals ready

1. Map the handoffsZoe · Coordination
   Day 1–5 · Follow similar administrative cases; keep urgent referrals on their existing route.

2. Agree ready criteriaEli · Scheduling
   Day 6–10 · Two reviewers apply the same completeness definition.

3. Trial one pathwayAmira · Service
   Day 11–21 · Pilot readiness and reopened work are both recorded.

4. Review and sustainBen · Management
   Day 22–30 · Compare readiness with 90% and name the follow-up owner.

Proposed timing and fictional owners. Close each action after its check is met; a date alone does not prove completion.

1. SortSeparate active referral workZoe · Coordination

   Remove obsolete blank forms and distinguish active, incomplete and completed administrative packets without deleting required records.

   Day 1–5 · A sample packet has one current status and a traceable record location.

2. Set in orderMake the next step visibleEli · Scheduling

   Arrange approved forms and queue cues around the agreed referral pathway, with one receiving owner for each status.

   Day 6–10 · The team can identify the receiving owner and missing information for each sampled packet.

3. ShineReset the shared workspaceEli · Scheduling

   Clear the shared desk at handover and route damaged supplies or recurring workspace problems to the facilities owner.

   Day 6–10 · The next shift finds a usable workspace and no exposed personal information in the public illustration area.

4. StandardizeAgree one readiness checkAmira · Service

   Publish the accepted completeness checklist for one non-urgent referral channel, retaining urgent and exception routes.

   Day 11–12 · Two coordinators reach the same completeness decision on the trial examples.

5. SustainReview readiness togetherBen · Management

   Review the same case mix weekly, including reopened cases and staff comments, before retaining the new arrangement.

   Day 13–30 · Readiness, elapsed time and reopened-case counts are reviewed together; actual results remain pending.

6. SafetyProtect people and informationBen · Management

   Have the responsible service lead review privacy, access and urgent-pathway protections before the trial and at each handover.

   Day 1–30 · No urgent route is held for an administrative target; privacy or access concerns use the established escalation route.

Proposed timing and fictional owners. Close each action after its check is met; a date alone does not prove completion.