Send the right shipment

1. Agree error countsNia · Quality
   Day 1–4 · Two reviewers classify the same sample consistently.

2. Compare locationsOwen · Analysis
   Day 5–8 · Compare error rates for similar shipments, with the number shipped visible.

3. Try clearer storageTess · Operations
   Day 9–17 · Compare similar shipments; record errors and work completed per hour.

4. Verify and controlSam · Dispatch
   Day 18–30 · Reach the 1% error goal while maintaining work completed per hour.

Proposed timing and fictional owners. Close each action after its check is met; a date alone does not prove completion.

1. SortRemove mixed-stock confusionNia · Quality

   Identify obsolete stock, loose returns and unassigned cartons; resolve each item through the inventory owner before relocation.

   Day 1–4 · Every moved item has a verified identity and destination; inventory balances reconcile.

2. Set in orderSeparate look-alike picksOwen · Analysis

   Pilot clear locations for the selected SKU family while preserving traceability and approved stock support.

   Day 5–8 · A matched picking sample confirms item and location identity without extra unrecorded searching.

3. ShineReset the pick facesOwen · Analysis

   Clean accessible shelves and floor areas through approved routines and log damaged packaging or recurring debris.

   Day 5–8 · The next shift checks recurrence and routes damaged racks or stock to the responsible owner.

4. StandardizeAgree the scan and return ruleTess · Operations

   Write the tested pick, confirmation and return sequence for the pilot locations; train one shift before widening it.

   Day 9–12 · Operators demonstrate the same sequence; exceptions and unreadable labels have a response owner.

5. SustainWatch errors and effortSam · Dispatch

   Track audited errors and confirmed lines per labour-hour in comparable work through the control review.

   Day 13–30 · Both the error denominator and throughput are visible; the improvement is not accepted by appearance alone.

6. SafetyKeep access and loads checkedNia · Quality

   The competent warehouse lead reviews traffic, shelf loading and material-handling controls before layout changes.

   Day 1–30 · Approved routes and loading limits remain in place; concerns are resolved before the changed area is used.

Proposed timing and fictional owners. Close each action after its check is met; a date alone does not prove completion.